Question 1

Activate Pet Guardianship Agreement and Claim Account

Accepted Answer

If there is a change in the status of the pet owner, it is important that someone who has knowledge of the situation informs PetsVivo. This person could be the pet owner (in case they are incapacitated), an attorney or trust, or someone close to the pet owner. It is crucial that this information is communicated to PetsVivo to ensure proper care and attention is given to the pet.

There are several ways to notify PetsVivo team:

Send an email ([email protected]) and provide the following information:
Claimer's name
Pet owner's name
Pet's name
Proofs: evidence indicating that the owner has passed away or is incapacitated.
Create a ticket through our support chat
Click on our support chat, start a new conversation in "Messages"
select "I'm already a user"
select "Claim Account"
create a ticket by providing detailed information and upload proofs

After receiving your request, the Petsvivo team will assess the uploaded documents within a period of 3 working days. We will then respond to you, informing you if additional steps are required or if the documents you have uploaded are sufficient for further proceedings.

After reviewing your request, the Petsvivo team will send you a confirmation email and grant view access to the assigned guardians. The assigned guardian can then access and review the current guardianship agreement. Moreover, the assigned

Question 2

New features updates

Accepted Answer

See what's new in PetsVivo and what we're gradually rolling out. ✨

November 2023

Create and manage multiple pet
Launch BackOffice
Apply promotion code and coupon

October 2023

Payment option via credit card
Enable multi-factor authentication

Question 3

Is PetsVivo free to use?

Accepted Answer

Yes, PetsVivo offers its core features for free to all pet parents, including the Pet Passport and Guardianship features.

Question 4

Can I access PetsVivo offline?

Accepted Answer

Nope, you can't use PetVivo without an internet connection.

Question 5

How do I get started?

Accepted Answer

Sign up on the web
Download our app from the Apple App Store, or
Download our app from the Android Play Store

Question 6

I can’t log in to my account, what should I do?

Accepted Answer

Try resetting your password here
If still having trouble, feel free to reach out to our support team at [email protected] or use our extended FAQ

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