Question 1

Activate Pet Guardianship Agreement and Claim Account

Accepted Answer

If there is a change in the status of the pet owner, it is important that someone who has knowledge of the situation informs PetsVivo. This person could be the pet owner (in case they are incapacitated), an attorney or trust, or someone close to the pet owner. It is crucial that this information is communicated to PetsVivo to ensure proper care and attention is given to the pet.

There are several ways to notify PetsVivo team:

Send an email ([email protected]) and provide the following information:
Claimer's name
Pet owner's name
Pet's name
Proofs: evidence indicating that the owner has passed away or is incapacitated.
Create a ticket through our support chat
Click on our support chat, start a new conversation in "Messages"
select "I'm already a user"
select "Claim Account"
create a ticket by providing detailed information and upload proofs

After receiving your request, the Petsvivo team will assess the uploaded documents within a period of 3 working days. We will then respond to you, informing you if additional steps are required or if the documents you have uploaded are sufficient for further proceedings.

After reviewing your request, the Petsvivo team will send you a confirmation email and grant view access to the assigned guardians. The assigned guardian can then access and review the current guardianship agreement. Moreover, the assigned

Question 2

Can I access PetsVivo offline?

Accepted Answer

Nope, you can't use PetVivo without an internet connection.

Question 3

New features updates

Accepted Answer

See what's new in PetsVivo and what we're gradually rolling out. ✨

November 2023

Create and manage multiple pet
Launch BackOffice
Apply promotion code and coupon

October 2023

Payment option via credit card
Enable multi-factor authentication

Question 4

How does PetsVivo handle user feedback?

Accepted Answer

PetsVivo values user feedback and uses it to improve app features and functionality. You can submit feedback through the app or website. You can submit Your Comments/Questions through our contact form at https://petsvivo.com/get-in-touch/ or by emailing us at "[email protected]."

Question 5

Is PetsVivo free to use?

Accepted Answer

Yes, PetsVivo offers its core features for free to all pet parents, including the Pet Passport and Guardianship features.

Question 6

What is PetsVivo?

Accepted Answer

PetsVivo is a comprehensive digital platform designed to help pet parents manage and share their pets' care information efficiently.

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