Question 1

Activate Pet Guardianship Agreement and Claim Account

Accepted Answer

If there is a change in the status of the pet owner, it is important that someone who has knowledge of the situation informs PetsVivo. This person could be the pet owner (in case they are incapacitated), an attorney or trust, or someone close to the pet owner. It is crucial that this information is communicated to PetsVivo to ensure proper care and attention is given to the pet.

There are several ways to notify PetsVivo team:

Send an email ([email protected]) and provide the following information:
Claimer's name
Pet owner's name
Pet's name
Proofs: evidence indicating that the owner has passed away or is incapacitated.
Create a ticket through our support chat
Click on our support chat, start a new conversation in "Messages"
select "I'm already a user"
select "Claim Account"
create a ticket by providing detailed information and upload proofs

After receiving your request, the Petsvivo team will assess the uploaded documents within a period of 3 working days. We will then respond to you, informing you if additional steps are required or if the documents you have uploaded are sufficient for further proceedings.

After reviewing your request, the Petsvivo team will send you a confirmation email and grant view access to the assigned guardians. The assigned guardian can then access and review the current guardianship agreement. Moreover, the assigned

Question 2

How can I ensure my account is secure?

Accepted Answer

PetsVivo saves all user data to AWS Data Center in the United States. We have implemented robust security measures to safeguard you and your pets' data. Two crucial elements in this effort are Multi-Factor Authentication (MFA) and strong passwords. MFA requires users to provide two or more forms of authentication before granting access. This adds an extra layer of security by verifying the user's identity through something they know (password) and something they have (e.g., a mobile app-generated code).

Still, we recommend you create and maintain a strong and unique password that involves upper and lower case letters, numbers, and special characters.

Question 3

Can I access PetsVivo offline?

Accepted Answer

Nope, you can't use PetVivo without an internet connection.

Question 4

New features updates

Accepted Answer

See what's new in PetsVivo and what we're gradually rolling out. ✨

November 2023

Create and manage multiple pet
Launch BackOffice
Apply promotion code and coupon

October 2023

Payment option via credit card
Enable multi-factor authentication

Question 5

How do I add vaccination records to my pet’s profile?

Accepted Answer

In your pet’s profile, go to "Health Records" and select "Add Vaccination." Enter the necessary details, such as the type of vaccine, date administered, Vaccinated by, Notes, and upload any relevant documents.

Question 6

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Accepted Answer

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