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Articles on:PetPassport
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  • Customer Care
  • Contact Support
  • FAQ - PetPassport
  • PetPassport
  • Security
  • Pet Guardianship
  • PetSpace
  • Can I access PetsVivo offline?
    Nope, you can't use PetVivo without an internet connection.Some readers
  • How often should I update my pet's information on PetsVivo?
    It's recommended to update your pet's information regularly, especially after vet visits, vaccinations, or any significant changes in your pet's health or routine.Few readers
  • How do I add vaccination records to my pet’s profile?
    In your pet’s profile, go to "Health Records" and select "Add Vaccination." Enter the necessary details, such as the type of vaccine, date administered, Vaccinated by, Notes, and upload any relevant documents.Few readers
  • Can I integrate PetsVivo with other pet care apps?
    PetsVivo currently does not offer direct integration with other pet care apps. However, you can manually input data from those apps into PetsVivo to maintain all your pet's information in one place.Few readers
  • Can I import existing medical records into PetsVivo?
    Yes, you can add the record and attach medical records and other documents into your pet's profile on PetsVivo.Few readers
  • Can I upload a photo of my pets?
    Yes, PetsVivo allows you to upload a photo of your pet to their profile. This feature lets you create a visual diary of your pet’s life and share it with others.Few readers
  • Can I get discounts on pet products and services through PetsVivo?
    Yes, PetsVivo offers exclusive discounts on a variety of pet products and services to help pet parents save money while ensuring their pets get the best care.Few readers
  • How can I change my account password?
    To change your password, log in to your PetsVivo account, go to "Settings," select "Security" and then click on "Reset Password," and follow the prompts. You’ll need to enter your verification code and then your new password twice to confirm the change. ​Few readers
  • Can I share my pet's information with others?
    Yes, PetsVivo allows you to easily share selected information with veterinarians, pet sitters, or other caregivers to ensure your pet receives proper care.Few readers
  • Can I use PetsVivo internationally?
    Yes, PetsVivo can be used globally, allowing you to share your pet's information with pet parent, care providers in different countries. However, at this time, you can only set your location to either the US or Canada.Few readers

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